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HOME WARRANTY

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THE DIFFERENCE

  • Call to be connected with trusted, local technicians
  • No inspections required
  • Multiple warranty plans are available
  • Protect what your insurance doesn’t cover
  • Replace what can’t be repaired

Frequently Asked Questions (FAQs)

A home warranty is a service contract that covers repairing or replacing many home appliances and system components that are prone to break down. It is not the same as homeowners insurance, which covers damage from natural disasters or theft.

When a covered item malfunctions, you simply contact us either through our website or over the phone. We will schedule an appointment with a licensed, pre-approved technician to assess the issue and carry out the necessary repairs or replacements under your plan.

Coverage varies by plan, but typically includes:
  1. Major systems such as HVAC, electrical, and plumbing.
  2. Kitchen appliances such as refrigerators, ovens, and dishwashers.
  3. Laundry appliances like washers and dryers.
  4. Optional coverage can include pools, spas, and more specialized appliances or systems.
A home warranty does not cover:
  1. Pre-existing conditions or known defects prior to the start of the warranty.
  2. Items that have been misused, neglected, or modified.
  3. Components still covered under a manufacturer’s warranty or items that are under a recall.
  4. Cosmetic issues or routine maintenance tasks.

The cost of a home warranty can vary depending on the level of coverage you choose and any additional options you include. Basic plans typically start at around $300 per year, with more comprehensive plans costing upwards of $600 per year. Service fees per claim also apply, which usually range from $75 to $125.

To ensure quality and cost control, we coordinate all repairs through our network of pre-approved, licensed technicians. This allows us to guarantee the work and keep your plan costs manageable.

If a covered item cannot be repaired, we will replace it with a comparable model based on the current market value or provide a contribution toward the purchase of a replacement item if the exact model is no longer available.

Most plans do not limit the number of repairs; however, there may be caps on the total amount payable for certain items or systems. Details of these caps are specified in your contract.

We will contact you with renewal options as your plan nears its expiration date. Renewing your plan is easy and can often be done online or over the phone.

Yes, you can cancel your home warranty plan at any time. If you cancel within the first 30 days of your contract start date and no service requests have been made, you may be eligible for a full refund. Details of the cancellation policy are outlined in your agreement.

Filing a claim is simple and can be done 24/7:
  1. Log in to your account on our website or call our customer service.
  2. Provide details of the issue.
  3. Pay the service fee online or over the phone.
  4. We will handle the rest, from scheduling the technician to ensuring the issue is resolved satisfactorily.